H&R Block Acquisition Office Manager (Candidate Identified) in GREENVILLE, North Carolina
Acquisition Office Manager (Candidate Identified)
An Acquisition Office Manager is responsible for the daily management, integration, and performance of a recently acquired H&R Block tax office, serving as the front-line manager responsible for office growth, leadership and development. Owns the implementation of the office-level operating/business development plan and office growth targets. Ensures implementation of policies and procedures to increase effectiveness and efficiency of the tax office. Responsible for ensuring outstanding client service is maintained while meeting or exceeding the office goals. Responsible for all office operations, local marketing, staffing and customer service. Responsible for supervision of all tax office associates and for coaching associates to get desired results to improve the client experience and achieve client retention targets.
The Acquisition Office Manager is responsible for:
Managing the client experience
Managing staffing and office logistics
Recruiting and retaining office staff
Coaching and elevating performance
Engaging and developing talent
Training and lending expertise
Other duties as assigned
1912 E FIRE TOWER RD
Tax Office Job Categories:
Acquisition Office Manager
High school diploma or equivalent, and meeting all continuing education requirements of the position.
Skills and Experience:
Ability to demonstrate strong leadership skills.
Strong verbal and written communication skills, and the ability to effectively communicate in person.
Strong customer service skills to ensure an outstanding end-to-end client experience.
Good decision-making skills and the ability to function well under stress while working in a fast-paced environment.
Strong administrative and organizational skills to plan, manage, and execute day-to-day office operations.
Demonstrated aptitude for business plan execution and desire to grow the business.
Must possess or demonstrate supervisory skills sufficient to guide associates, as well as demonstrate core leadership behaviors to grow and develop associates.